Contact

We'd love to hear from you. Fill out the form below or email us directly at theplatedkeep@gmail.com — we'll be happy to help.

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How Can We Help?

Product Condition Questions

All of our pieces are vintage or antique. If you have questions about the condition, age, or provenance of a specific item, please include the product name in your message and we'll provide as much detail as we can.

Order Questions

Orders are processed within 2–4 business days (excluding weekends and holidays). Orders placed during peak times or sales may require additional processing time. Once your order ships, you'll receive a confirmation email with tracking information — please allow up to 24 hours for tracking updates to appear. For questions about an existing order, please include your order number in your message.

Damage Reports

Please inspect your order upon reception. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the packaging and item so we can evaluate the issue and make it right. Claims submitted after this window may not be eligible for review.